Frequently Asked Questions:
How do I find a item I need?
You will enter the type of hair or product you are looking for. All the registered beauty suppliers within a 40 miles radius that carries that item will pop up. Select the store of your choosing and purchase at the quantity you need.
How do I place an order?
Once you have found the store carrying the item you need, simply add the item to your cart and checkout. You will get a text to your number registered within our database in order to verify, it’s you placing the order to avoid accidental/ fraudulent purchases.
Can I purchase from more than one store at a time?
You must complete your purchase at one store before you can order from a separate store.
How long will I have to wait for my order?
Depending on the distance of the store from your delivery location; average delivery time is 1 hour with 30 minutes prep time for fulfilment.
How early and how late can I order?
Depending on your subscription package, you will be able to order as early as 6:30 AM and as late as 2:30 AM.
Can I schedule a for delivery?
All orders must be made in real time. Our Elite membership allows you to be able to order by end of business day. You can upgrade your subscription package for later delivery times.
When does the hour count -down start for delivery?
The hour delivery starts upon pick up from our driver. You will get a notification when your order is being fulfilled, then another when it has been picked up. At that time you will get a pin that you will provide to the driver to confirm delivery.
What if I get the wrong item(s)?
All orders are verified in the store before delivery. However, in the case that you received the wrong item or damage product we will have our drivers pick up the incorrect or damage item and have them exchange at the store.
Can I purchase from more than one store at the same time?
You must complete the order from one store before you can purchase from another.
Can I place an order then pick up in store?
Unfortunately, no. To avoid confusion or theft your order will only be given to our delivery drivers.
What if I change my mind and no longer want the item?
All sales are final, unless the item was delivered defective or incorrect. In that instance we will pick the item up and perform an even exchange with that store. Allow time for redelivery.
Can I return/exchange the item in store?
In store returns or exchanges are at that stores discretions. Items purchased from a particular store must be disputed with that exact store. All sales are final.
How long can I wait before requesting a return or exchange?
You will have 15 minutes from the time you received your order to inspect it. Only if the items are damage or incorrect will a exchange take place. All sales are final.
Can I tip my delivery driver?
You can, absolutely. You will have two choices to tip electronically or in cash upon delivery.
I never received my order!
First, we want to apologize that you didn’t have a positive shopping experience. In the event you didn’t receive your item at all; we will refund you your full total. An investigation will be launched in order to find out what happened. If we find theft was involved we will follow the proper protocol to seek prosecution.
What happens if my delivery doesn’t show up within the hour timeframe?
If your delivery hasn’t made it to you within 1 hour *30 minutes,( 30 minutes grace during peak traffic times), then your delivery fee will be refunded to you.
I forgot/ lost my pin for my purchase, can I still receive my order?
We send a random pin to your registered number to ensure we have delivered the order to the right person. This is to prevent fraud/ wrong delivery drop offs. For this reason you will need to call in and verify your account. Once verified another pin will be sent to you.
How can I get my product listed?
If you have a self made product and would like to have a feature on this platform email Sales@LastMinuteHair.com with "Feauture" in the subject line.
Can I sell my products/ hair on this platform?
Absolutely, we were created to help small beauty business grow. Email Sales@lastminutehair.com with the subject line Supplier.