IFundWomen logo

Sasheen Murray, SJM Customer Service Consulting Inc

Customer Experience and Success Strategist

8 Years in business

Hello! I help businesses elevate their CX experience, operations & systems to serve their customers with ease.

I have extensive experience, over 20 years, in delivering outstanding customer service and designing customer service operations, plans, and workflows across a range of industries, including government organizations, startups, e-commerce businesses, and small to mid-size corporations.   

With expertise in various e-commerce CRM platforms and a deep understanding of CX standard operating procedures, I have the skillset to evaluate customer system operations, recommend best practices and create streamlined workflows and implementation strategies. My clients have seen improved efficiency and better customer experiences as a result of these efforts, both for their internal teams and clients/customers. 

Sasheen Murray is a vetted ServicesX seller on IFundWomen. Learn how ServicesX works

CX Software Guide for Overthinkers

$295

1 day delivery

This live session is intended for business owners, customer experience (CX) and operations management team members who are pondering the integration of a CX/CRM software into their operations software stack and are experiencing difficulty… View details

CX Software Guide for Overthinkers

$295

This live session is intended for business owners, customer experience (CX) and operations management team members who are pondering the integration of a CX/CRM software into their operations software stack and are experiencing difficulty in determining a starting point or making a choice with the options available, leading to indecision.

This conversation will aid in outlining a systematic approach to help make an informed software selection, taking into consideration both the company's needs and the needs of the team that will be utilizing it.

Towards the end of the session, you will have a clearer understanding of the most critical features your software system should have, be equipped for software demonstrations, and have a clearer picture of which platform options may be a fit for your business.

  • Transcript of session
  • CX Software Assessment documents
  • CX Software Checklist

1 revision

1 day delivery

CX Startup Operations with ease

$395

1 day delivery

This session is best for business owners, customer experience (CX) and operations management team members who are in the initial stages of implementing customer service and experience systems within their business for the first time. They… View details

CX Startup Operations with ease

$395

This session is best for business owners, customer experience (CX) and operations management team members who are in the initial stages of implementing customer service and experience systems within their business for the first time. They are seeking expert advice and techniques on how to establish these systems in a manner that is efficient, practical, and scalable to accommodate the growth of the business.

We will cover the best way to navigate and implement the customer experience aspect of your business by examining the three CS (Customer Service) system concepts of Establish, Expect, and Engage and evaluating their relevance to your business. Additionally, we will explore the resources available to help you establish your system effectively.

 

  • Transcript of session 
  • CX/CS Resource documents

1 revision

1 day delivery

Ticketing System Review for Customer Support

$1,395

15 day delivery

This review aims to optimize your customer service helpdesk ticketing system by conducting an in-depth assessment and evaluation. I will assess the current state of your ticketing system and offer recommendations on how to improve settings… View details

Ticketing System Review for Customer Support

$1,395

This review aims to optimize your customer service helpdesk ticketing system by conducting an in-depth assessment and evaluation. I will assess the current state of your ticketing system and offer recommendations on how to improve settings for team performance and data accuracy and also optimize it for a better customer service delivery. This project is ideal for businesses that have been using a helpdesk platform for a minimum of nine months.

  • Introduction and Establish Goals call (1st business day - 60 min)
    • We will discuss your current helpdesk ticketing state, any customer or team pain points you may have with your current system, and how you would like to see your system improve.
  • Review Period (deliver recommendations in 7 business days)
    • Here I will review your helpdesk ticketing system and identify areas for improvement to optimize and streamline your customer support operations.
  • Review Audit and Recommendations call (9th business day - 60 min)
    • We will review all the findings of the review and the recommendations for improvement of your system. We will then establish a roadmap to implement the recommendations.
  • Implementation of recommendations (deliver in 5 business days)
    • All recommendations and changes discussed will be implemented and established by your team or collaboratively
  • Final Call to review helpdesk changes (15th business day - 60 min)
    • We will review all changes made and discuss any outstanding concerns or questions regarding the improved system.

2 revisions

15 day delivery

Not seeing the service you need?

Chat with Sasheen Murray

FAQ

What if I have questions?

Please feel free to contact me via email or chat with any questions you may have on my services. I typically respond same day or next business day.

How will I receive my transcripts/resources after our meeting?

You will receive your transcript and documents post session via email.

What if I need to reschedule?

I will allow a one time reschedule to the initial session date/time in advance only. I understand life happens and the need to be flexible.

What if I need more help with my CX system after the session?

If this should come up during our meeting I'm happy to offer additional resources needed or explore ways to collaborate and work together post session.

Portfolio

Did you know?

IFundWomen's ServicesX is the business services marketplace that connects vetted, independent business service providers to the entrepreneurs who want to hire them.

How it works!

  1. Discover: Browse ServicesX to find a service that meets your needs, budget, and timeline.
  2. Communicate: Message providers to discuss your service requirements and be clear about your expectations.
  3. Order: Add a service to your cart and check out. Don’t worry, your ServicesX provider won’t be paid until your service has been successfully delivered.
  4. Collaborate: Share materials, schedule calls, and get your task done! Once your service has been delivered, the seller will be paid by IFundWomen.