Frequently Asked Questions:
Where does The Folklore's merchandise ship from?
Orders are shipped directly from our office in New York City straight to your front door.
Do you ship internationally?
Yes, we do. In addition to our speedy domestic delivery within the U.S., we also ship anywhere around the world. Our shipping partners guarantee quick, inexpensive, and convenient shipping. Find out more about international shipping here.
Can I make a custom order?
Customers may request a custom order for sold out items not available for pre-order by emailing firstname.lastname@example.org. The approval of custom orders is subject to each brands discretion and payment must be made once the brand confirms the custom order. Custom orders may not be returned or exchanged and may include higher shipping cost than usual.
What happens when I pre-order an item?
The option to pre-order merchandise is reserved for sold out items being restocked or exclusive specialty items not available for mass consumption. After selecting your pre-order item, customers will proceed through the normal checkout process where they will be informed of the orders anticipated ship date. Current web promotions or discounts cannot be applied to pre-orders. Pre-ordered items may not be returned or exchanged. Pre-order items typically arrive at your front door within 2-3 weeks and may not arrive in The Folklore's custom packaging.
What other goods can I custom order?
Because we have an established relationship with our designer partners, we are happy to facilitate custom orders for goods not available on our website. This may include items from a current collection that we may not carry, or a completely original, customized design tailored to fit your vision. When you place customer order requests through The Folklore, you will receive the same quality and timely service provided for general orders. Custom orders may not be returned or exchanged and may include higher than the usual shipping cost.
Do you sell gift cards?
Yes, because we know gift-giving is hard. Find out how to buy one here.
How can I get my brand stocked on the site?
If you are an African or African diasporic apparel, accessories, home, or beauty/grooming brand interested in having your brand stocked by The Folklore email your most recent line sheet and lookbook to email@example.com. Please keep in mind that we are highly selective about the design partners we select and may not get a chance to respond to each query.
Is The Folklore hiring?
We're not currently hiring any full-time team members but we're always looking for new freelance talent to collaborate with. Send us your details - firstname.lastname@example.org.