One Minute Tech Help is revolutionizing the tech support industry...
Officially, it’s the first to market as the company you can count on to answer your phone call in one minute or less.
After a decade immersed in one-on-one tech-support environments, founder and CEO Tonya Murphy was absolutely sure of one thing: The tech giants who sell you the latest and greatest gadgets really care only about the sale. It is a harsh reality, but large tech retailers boil tech support for their own products down to a stress-tested metric: How many roadblocks, automated prompts and operators can I subject my needy customers to before they give up on my product.
The rest of the stand-alone tech-support industry is plagued with robots answering phones, confusing prompt lists, and absurd hold times.
Call our phone number, or visit our website and press the "Call" button.
No forms to fill out.
No robot questionnaire attempting to interpret your very human frustration in order to direct your call.
No pressing the number 1 for this, or the number 2 for that.
*RING-RING* — In under a MINUTE, a well-incentivized agent is speaking to you live.
One Minute Tech Help, henceforth OMTH, wants you to know its company mission. Answering the phone in under a minute is not a temporary gimmick or ploy. This is why the OMTH management team consists of three passionate industry experts who have taken an oath to drive OMTH across the country and beyond, despite any knee-jerk pressure from industry colleagues or investment firms to "be more realistic," and at least throw a few automated prompts in the mix to save some time and money.
Tonya and the OMTH management team made this exact argument to the all-star executives over at Zendesk Inc. Zendesk is a "service-first" CRM company, which provides high-end CRM services to over 160 countries. Zendesk has an incredibly generous program for start-ups, wherein if approved for the program, they receive six months of executive-level support for up to 100 agents for free. OMTH is wildly grateful to have been accepted into this program, and will end up saving over $50,000 in call-center services this year because of it.
The final piece to the OMTH puzzle is this: We treat our call-center agents as if they are family. Having worked for the tech giants, the OMTH management team knows pound for pound what it feels like to be a number instead of a name to an employer. We believe the only way that OMTH works, is if our agents know that we believe in them, on a personal level, and that we want to watch them grow and achieve their life goals. We care about our agents’ mental health and overall well-being, and with your help, we will blast forward on our journey to allow good qualified agents to earn from home ... as well as receive encouragement and support from all of the growth and wellness resources we can afford to offer them.
Thanks to the generous team over at Zendesk Inc., we are raising $25,000 not to fund basic infrastructure (as we have been blessed with Zendesk's 100% discounted services for the foreseeable future), but to aggressively recruit and onboard hordes of new call-center agents and to continue changing people's lives both on the customer as well as the agent side of the business.
Any contribution, no matter the size, is accepted with company-wide love and gratitude. Scaling across the country is a grand mission — but we're already on our way, and we're not giving up any time soon.