Frequently Asked Questions:
I'd like to contribute an amount that is more your current reward tier levels. How can I ensure that my contribution is received for purposes of this campaign?
Yes! We are able to consider offline contributions of $1000 USD or more. Please contact [email protected] to process your offline contribution.
Do you offer receipts for tax-deductible donations?
We are able to consider offline contributions of $1000 USD or above for tax-deductible receipts through our non-profit fiscal sponsor in the United States. Please contact [email protected] for further information. **This option is limited to offline donations, and may not be considered for contributions made through our campaign page.**
How do I purchase SITTI products beyond the contributor rewards available on your campaign page?
You can order directly from our website. We ship globally!
Are you a for-profit or a non-profit organization?
SITTI is a for-profit corporation registered in Ontario, Canada. We identify as a social enterprise. We partner with non-profit community-based partners and refugee-led social enterprises to create sustainable job opportunities for the refugee artisans they support.
How can I learn more about the impact of SITTI on the refugee communities where you work?
Check out our Impact Report here!
When should I expect to receive my rewards following my contribution?
For select digital or downloadable products, you will receive an email from us ([email protected]) approximately 1 week following the campaign's closing date. Downloadable or digital products from our campaign sponsors may arrive directly from them. Please keep an eye out for emails from those brands!
For physical products (i.e. our Campaign Exclusive Luxury Health & Wellness Bundle), delivery will vary depending on your shipping address. Our fulfillment team operates out of Ontario, Canada. Based on your proximity to our warehouse and shipping times at the time of delivery, you could receive our products anywhere from 10 days - 3 weeks following the campaign (barring any unforeseen delays that are out of our control). However, we will do our best to get rewards out to our contributors ASAP.
If you have selected a service-based reward, our partners will contact you directly to facilitate those rewards. We appreciate all your patience! We've curated some amazingly luxurious, indulgent and impactful rewards (if we do say so ourselves!) We promise, we are as excited for you to experience them as you are!