NEW YORK, REMOTE
Entrepreneur Success Account Manager
IFundWomen seeks an Entrepreneur Success Account Manager to support our customers as they onboard to IFundWomen's marketplace products. We are looking for an operational doer with a customer-first mindset and a passion for the small business economy.
IFundWomen is the go-to funding marketplace for women entrepreneurs with a mission to close the money gap for women-owned businesses. Since its founding, IFundWomen has empowered its members to raise $135M+ in early-stage capital and to create 30,000+ new jobs, helping fuel the small businesses economy. IFundWomen’s marketplace offers its members multiple access points to capital, including crowdfunding, business grants, loans, and the best funding of all – revenue, through its newest product, IFundWomen ServicesX, a marketplace connecting independent business services experts to customers.
Start Date: ASAP
Location: New York preferred or remote in these states only: NY, NJ, MA, GA, TX, FL, CA, VA, CO, IL
- Maintain and optimize operational sales tasks, such as maintaining and organizing tasks for the sales team, specific to ServicesX account management
- Own the post-sale customer experience, ensuring all aspects of a customer’s success are managed on time by facilitating and leading cross-functional conversations
- Supporting and owning technology management for Sales, such as Calend.ly and Google Apps (Google Sheets)
- Contribute to sales strategy in collaboration with the Sales DirectorOnboarding, ongoing client management, and being a consistent point of support
- Encourage, support, and guide entrepreneurs through IFundWomen’s offerings to best meet their goalsHost workshops, webinars, and educational sessions to educate entrepreneurs on best practices for launching and growing their businesses
- Represent IFundWomen at industry events, on panels, leading workshops, and encouraging the use of IFundWomen’s products and services.
- Assist, as needed, in hosting sales-related calls
- Must have 2+ years of professional experience in account management with external partners or clients
- Must have a positive, can-do attitude and strong interpersonal skills
- Must be highly efficient, tech-savvy, and have top time-management skills
- Must have experience with CRM software
- Proficient in Google Sheets/Excel
- Experienced note taker, including keeping stakeholders on track with action items and follow-ups
- Strong written and verbal communication skills
- Must be adaptive and capable of delivering time-sensitive feedback
- Excellent problem-solving skills to identify issues, evaluate options and execute solutions
- Must be a team player and over-communicator
- Ability to thrive in an ever-changing and fast-paced work environment
- Salary range: $65k - $72k
- Health, Vision, Dental insurance
- 401k plan with company matching
- Flexible Paid Time Off
- Opportunity for Remote Work or Hybrid work out of our NY office
team
Entrepreneur Success
Our entrepreneur success team provides outsize impact for our entrepreneur members as they fundraise and grow their business.